Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Sr Coordinator, Learning Operations is a part of the Learning and Development team within the People division. This role will deliver and execute enterprise learning and education programs to team members at the Robert L. Crandall campus and across the operation. You will ensure a high quality experience for learning programs, and partner with other leaders and workgroups to deliver with accuracy, consistency and impact.

What you'll do

• Support the learning education curriculum and schedule, with oversight of learner registrations, attendance, and other related operational support including class cancelation process and learner tracking
• Lead team member communications related to class participation and other aspects of the team member experience, while providing support to facilitators to encourage their engagement and involvement
• Relentless focus on delivering high quality education and people programs, with a focus on continuous improvement
• Develop and maintain metrics and analytics, and create reports for stakeholders to ensure successful program delivery
• Manage the feedback survey process resulting in observations and suggestions for improvement on training effectiveness
• Benchmarking of best practice to define standards, SLAs and expectations
• Identify gaps in current processes and learning programs, and partner with key stakeholders to enhance and improve materials delivery and team member experience
• Communicate effectively with a diverse set of stakeholders to influence learning initiatives, including:
  • In Excel, aggregate and analyze operational data to identify insights and trends
  • In PowerPoint, tell a targeted, logically structured, succinct, and compelling story
• Drive projects to execution successfully, managing project milestones and team responsibilities for accountability
• Administrative support for learning programs including vendor payments, coding and invoice tracking
• Some travel may be required based on the programs supported

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

• Minimum 3 years of recent experience in managing project/programs
• Bachelor's degree from an accredited college or university, or equivalent experience

Preferred Qualifications – Education & Prior Job Experience

• Experience and fluency with project management tools
• Experience in Learning and Development, with learning operations in a corporate environment an advantage

Skills, Licenses, and Certifications

• Excellent organizational and time management skills
• Structured approach with ability to manage ambiguity across multiple priorities and to know when to escalate issues for final resolution
• A creative approach to problem solving
• Data-driven and adept at communicating insights
• Consultative approach: excellent communication and influencing skills to communicate effectively and credibly, both verbally and in writing
• Proficient and familiar with the entire training process
• Aptitude to effectively work with cross-functional teams
• Analytical approach with experience creating and maintaining metrics

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. 
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. 
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. 
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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