Job Description

Rising above the San Diego Bay and steps from the Gaslamp Quarter and Petco Park, Hilton San Diego Bayfront Hotel is the signature SoCal resort. Enjoy a tailored, urban coastal experience with bright and unparalleled views in every guest room, relaxing amenities, and locally inspired dining.   The Team is currently seeking a Guest Service Agent to join their team. We know that you’ll love being a part of the Hilton team! Come see why we were named #1 World's Best Workplace by Fortune Magazine and Great Place to Work! 

The ideal candidate demonstrates a friendly, hospitable demeanor and thrives in a team-oriented, high-volume hotel environment. At least 6 months of customer service experience is required, with hotel experience highly preferred.

Classification: Full Time
Shift Pattern: Must have open availability to work various evening and overnight shifts which include weekends and holidays
Hourly Range: $21.96 - $27.45 ( based on applicable and specialized experience and location)

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

·       Medical Insurance Coverage – for you and your family

·       Vision, Dental, Life and Disability Insurance

·       Mental Health Resources

·       Sick Pay – Paid Time Off, 1 hour accrued after 40 hours worked

·       Vacation – Paid Time Off, 40 hours awarded after first year of employment

·       Go Hilton travel discount program: 100 nights of discounted travel per calendar year

·       401(k) plan

·       Pension plan – Hilton to put $1.29 per hour you work

·       Access to your pay when you need it through DailyPay

·       Complimentary Duty Meals served in our Team Member Restaurant

·       Employee Assistant Program

·       Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school       completion, English-language learning, digital literacy, professional certificates and more)

·       Career growth and development

·       Team Member Resource Groups

·       Recognition and rewards programs

What will I be doing?

As a Guest Services Agent , you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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