Job Description

Customer Service Representative (CSR)

Full-Time – Pasadena, CA

Join Our Team at Crown City Tire Auto Care!
We are seeking a highly motivated and customer-focused individual to join our front office team as a Customer Service Representative (CSR) . This is a full-time position that offers clear advancement opportunities into a Service Advisor Apprentice role for those who demonstrate leadership, communication skills, and dedication.

About Us:

Crown City Tire Auto Care is Pasadena’s most recognized automotive repair shop , proudly serving our community for over 100 years. While we’re rooted in tradition, we are also a rapidly growing company known for innovation and a commitment to quality. Our team has earned multiple awards for Best in Customer Service , and we operate with a strong culture of teamwork, integrity, and excellence . When you join us, you're not just taking a job—you’re joining a family that supports each other and grows together.

Key Responsibilities:

• Greet and assist customers in-person, by phone, and via text with professionalism and care.
• Schedule appointments, dispatch repair orders, and communicate job status updates.
• Maintain customer records, vehicle history, and follow SOP protocols accurately.
• Shuttle customers and other shuttle duties.
• Handle warranty follow-ups, collect payments, and close out repair tickets.
• Maintain and management of inventory and parts.
• Collaborate closely with service advisors and technicians to ensure exceptional service.
• Maintain cleanliness and presentation of the front office and customer waiting area.
• Perform light facility duties including lifting up to 50 lbs (tires, supplies).

What We’re Looking For:

• At least 3 year of customer service experience (automotive preferred but not required)
• Strong organizational and multitasking skills in a fast-paced environment.
• Confident communicator with a positive, team-oriented attitude.
• Tech-savvy and comfortable using shop software and communication tools.
• Must have a valid driver’s license and a clean driving record.
• Must be able to lift 50 lbs safely and follow safety protocols.

Position Details:

• Full-time (40 hours/week).
• Advancement path to Service Advisor Apprentice and Sales Team roles.
• Health benefits (80% coverage for the employee).
• Ongoing training and support for career growth.
• A fast-growing, family-owned business committed to excellence and community.

If you're ready to build a rewarding career in the automotive service industry and thrive in a customer-first culture, we’d love to meet you.

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